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Welcome to my e-Learning page. Explore my interactive and engaging e-Learning solutions.
Click on the thumbnail or module title to view the course.
Links to additional design materials and deliverables are available below the descriptions of each course.
TLC Garden Center & Landscaping (a fictitious company) sells and installs plants and landscaping materials. There are several communities within TLC's region in which deer populations are very high and are causing a great deal of damage to residents' landscapes.
Audience: Customer facing employees of TLC Landscaping. Landscape designers and installers who help customers choose specific plants and design garden layouts.
Problem: Customers of TLC Landscaping are complaining and requesting refunds. They are frustrated because they find they need to replace much of their newly installed landscaping because it has been destroyed by the very large deer population in their community. The company is receiving many bad reviews.
Solution: The Preventing Deer Damage course will provide employees of TLC Landscaping with the knowledge and skills to recommend plants, design elements, and products that will reduce the likelihood of deer damage to customer landscapes and increase customer satisfaction.
Highlights:
Interactivity
Chunking of Information
Visuals
Knowledge Checks
Scenario based interactive review
Process: The design process began with a needs analysis, during which the goals and the modality of the learning were established. At this point, I drafted a design document that includes actionable learning objectives, a content outline, and assessment plan. In development the course content was chunked into logical and manageable sections. In each section, content was transformed to include captivating, vivid, and accurate photos and engaging interactions that enhance learning. The Kirkpatrick Model Level 2 evaluations include interactive knowledge checks to assess retention and scenario based review questions that simulate customer interactions to assess learners' understanding. There is also a final assessment with a minimum passing score of 80%. Level 3 evaluations would include responses to customer service surveys conducted by management and analysis of customer reviews regarding deer damage.
Tools: Articulate Rise, PowerPoint
EJW Engineering (a fictitious company) is an engineering firm. In light of a high incidence of ergonomic injuries, the company will train its engineers about the risks and prevention of ergonomic injuries that are commonly associated with their work.
Audience: Engineers at EJW Engineering
Problem: HR has attributed more than half of last year’s worker’s compensation claims and PTO sick leaves to injuries preventable by applying principles of ergonomics. Some common work related ailments and injuries within this category include carpal tunnel, musculoskeletal injuries, eye strain, headaches, and anxiety.
Solution: EJW will train its engineers about the health risks associated with excessive screen time and sedentary work environments. After completing the training, employees will be able to create workspaces that are ergonomically sound and develop practices and routines that will promote health and wellness related to screen time, poor posture, and improperly adjusted office spaces.
Consistent application of the practices in this training will result in achieving EJW’s goal to reduce the numbers of ergonomic injuries, as well as absences and worker’s compensation claims related to these workplace injuries by 5% over six months.
Highlights:
Ongoing workplace scenario grounds learning
Purposeful interactivity to enhance engagement
Interactive knowledge checks
Course summary and review
Scenario based assessment questions
Process: A needs analysis revealed a gap in knowledge of ergonomic injury and prevention and determined training in risks and prevention of ergonomic injury was the best solution. The Design Document outlines the actionable learning objectives, modality of training, course content, assessment parameters, and deliverables required. Next a Storyboard was created detailing the content of every component of the course necessary for development in Storyline. Evaluation of learning in the course follows Kirkpatrick's Model. Level 2 assessment includes interactive knowledge checks and a final graded assessment with a minimum passing score of 80%. Level 3 assessments include a survey of employees regarding implementation and success of practices three months after training. HR analysis of PTO and workers compensation claims related to ergonomic injury six months after training. As a resource for trainees, a job aid on eye strain prevention will reinforce application of the learning,
Tools: Articulate Storyline 360, Canva
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